Privacy Policy

Tails & Ales is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard personal data in connection with our accreditation services, including the rewarding of public establishments for their efforts to ensure the safety and comfort of pets in public spaces.

By visiting our website, registering for our services, or engaging in any of our activities, you agree to the collection, use, and storage of your personal information as described in this Privacy Policy.

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1. Information We Collect

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We may collect the following types of information:

• Personal Identification Information: This may include your name, email address, telephone number, and other personal details when you register for our services, subscribe to our newsletter, or contact us for any reason.

• Business Information: When public establishments apply for accreditation, we collect details about the establishment, such as business name, address, contact information, type of establishment, and pet-related services provided.

• Survey and Feedback Data: We may collect information through surveys, feedback forms, or reviews regarding your experience with our accreditation process.

• Website Usage Data: We use cookies and similar technologies to collect data on how you interact with our website. This includes IP addresses, browser type, pages visited, and the time spent on our website.

• Payment Information: If applicable, we may collect payment details to process any payments related to our accreditation services. Payments are processed via third-party providers and not stored directly by us.

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2. How We Use Your Information

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We use the information we collect for the following purposes:

• Providing Accreditation Services: To assess, review, and provide accreditation to establishments that meet our standards for the safety and comfort of pets in public spaces.

• Communication: To communicate with you regarding your accreditation application, updates, and other relevant information about our services.

• Improvement of Services: To improve our website, services, and accreditation process based on user feedback and usage data.

• Marketing and Promotions: With your consent, we may send promotional emails, newsletters, and updates about our services or industry news related to pet safety and comfort in public spaces.

• Legal and Regulatory Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

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3. How We Share Your Information

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We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share data with third-party service providers that assist us in delivering our services (e.g., payment processors, IT support).

• Legal Compliance: We may disclose your information if required to do so by law, such as to comply with a subpoena, legal process, or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

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4. Data Security

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We are committed to ensuring that your personal information is secure. We use a range of security measures, including encryption, firewalls, and secure servers, to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

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5. Your Rights

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Under the UK General Data Protection Regulation (UK GDPR), you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold.

• Right to Erasure: You may request that we delete your personal data, subject to certain conditions.

• Right to Restrict Processing: You have the right to restrict the processing of your data in certain circumstances.

• Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to the processing of your data for marketing purposes or other legitimate interests.

• Right to Withdraw Consent: If you have provided consent for us to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 8.

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6. Data Retention

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We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, we will securely delete or anonymize it.

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7. Cookies and Tracking Technologies

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We use cookies and similar technologies to enhance your user experience on our website. These technologies allow us to collect information about how users interact with our site, customize content, and analyse site performance. You can manage your cookie preferences through your browser settings.

For more information about the cookies we use, please see our Cookie Policy.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.