Refund Policy

At Tails & Ales, we strive to provide excellent accreditation services to public establishments that meet our standards for pet safety and comfort in public spaces. Please review our refund policy carefully. By applying for accreditation and making payment, you agree to the terms outlined in this policy.

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1. Non-Refundable Fees

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All fees paid for the accreditation service are non-refundable, including the initial accreditation fee and any renewal fees. This policy applies regardless of whether the accreditation is ultimately granted, revoked, or not renewed, unless otherwise stated in specific circumstances.

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2. Accreditation Rejection

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• If your application is rejected due to failure to meet the required criteria or submission of incomplete or inaccurate information, the accreditation fee remains non-refundable.

• We may provide feedback on why the application was rejected, and you may reapply by submitting new or updated information, provided you pay the applicable fee for reapplication.

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3. Accreditation Revocation

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• If your accreditation is revoked due to non-payment of the annual renewal fee or if you fail to meet the required standards, you will not be entitled to a refund.

• In cases where the accreditation is revoked for reasons such as misrepresentation or violation of our terms, the fee remains non-refundable.

 

4. Site Visits or Inspections

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Please note that site visits or inspections are not guaranteed and are only conducted on a random basis. As such, no refunds will be issued if a site visit does not occur, and the accreditation is based solely on the information provided at the time of application.

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5. Cancellation of Accreditation by Client

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• If you choose to cancel your accreditation before the renewal date, you will not be entitled to a refund of the accreditation fee.

• If you decide to discontinue your participation in the accreditation program after receiving the sticker or other rewards, you are required to remove all accreditation materials and cease use of any branding associated with our accreditation program.

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6. Changes to Accreditation Status

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If your accreditation status changes during the year (for example, if you no longer meet the requirements for the accreditation), no refund will be provided for the current year’s fee. The accreditation status will remain valid until the end of the term for which the fee was paid.

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7. Exceptions

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We may, at our sole discretion, issue a partial or full refund in exceptional circumstances, such as:

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• A system error that leads to an overcharge.

• A failure to provide the service that was paid for, such as an administrative error where accreditation is mistakenly not granted despite the submission of the required information.

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In these cases, please contact us at [Your Email Address] or [Your Phone Number] to request a refund. All refund requests must be submitted in writing within 14 days of the transaction.